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load my ad plate, how do I do this Q9. I would like to upgrade my existing equipment, who do I need to contact to arrange this Q10. I ve recently upgraded my leased equipment, what do I need to do to return my old PB equipment to you Q1. Where can I get help to install my equipment If you need some help to install your self-install equipment, then contact our team of dedicated technicians on 09068 181 181 (calls charged at 60p per minute) who will be able to give you advice over the phone. If your equipment requires an engineer to install it, then an engineer will contact you to arrange a suitable date. If, however, the engineer has not been able to contact you, call 08705 252525, Option 3 (Service) and an engineer will be arranged. Back to top Q2. How can I get another copy of the user and installation guides for my equipment Copies of the user and installation guides are available online, along with the specification details of your equipment and product specific frequently asked questions . Forex Forex Trading Forex for access. Q3. Where can I find the serial/meter number of my equipment This can be found on the back of most self-install equipment. Please note that if your equipment has a separate meter and base (such as DM200 /DM300 Series), you will need to read the meter number before it is placed onto the base, as this will obscure the number. The only exception is PersonalPost equipment, which has this number on the bottom. If you have engineer install equipment, the engineer will inform you of your meter number whilst installing it. Q4. How can I change the rates on my meter to reflect the recent Royal Mail rate change We will send you an order form to update your chip a few weeks before Royal Mail changes its rates. If you didn t receive one, you can order one online through www.ratechange.co.uk, as well as download detailed guides and videos on installing the chip once you ve received it. If you have any difficulties installing your chip, call 08705 121314 unless you have PersonalPost equipment in which case call 0870 2422567. A customer advisor will then be able to advise you. If you have IntelliLink equipment, you ll be able to download the new rates through your IntelliLink function as long as you have subscribed to a rates contract. If you haven t subscribed to this contract, or wish to add extra postal options to it, call 08750 121314 and an order form will be placed in the post. Q5. I want to have the company logo on my franking machine, what do you need from me To ensure your advertising plate is created quickly and correctly, we need original artwork to be enclosed with an order form detailing your requirements. This artwork can be either a hard copy (such as a copy of your letterhead or compliment slip), or an electronic file (bitmap (.bmp) or tif (.tif) only). Please send them to: Advertising Plates, Pitney Bowes Limited, Elizabeth Way, Harlow, Essex, CM19 5BD. Alternatively, you can email your logo in the file formats listed above, along with your order form to: adplates.uk@pb.com. Always ensure you quote your account number or serial number (located on either the back or the bottom of your meter) on your order. Q6. Why can t I send the logo for my ad plate via fax Due to the low quality of a fax, we will be unable to scan the logo at a sufficient resolution to provide you with a quality ad plate. If, however, you require an External Return Address only, we can accept this by fax. For further information please call one of our advisors on 08705 252525 Option 2 (sales enquiries) followed by Option 1 (ordering an ad plate), or Forex Forex Trading Forex to order one online. Q7. How long does it take for my logo/ad plate to arrive after I send the form to you Most ad plates should take between 7-14 working days. This will either arrive via a smart card, which you will need to install onto your franking machine (instructions will be provided) or through the DLA server (as per your instruction manual). Ad plates that are made from a rubber or metal mould are hand crafted and therefore will take 1-2 weeks longer. If you do not receive your logo within this time, please call one of our advisors on 08705 252525, Option 2 (sales enquiries) followed by Option 1 (ordering an ad plate). Q8. I need to download my ad plate, how do I do this If you have a DM100^TM series franking machine, your ad plate will need to be downloaded. All you need to do is plug your equipment into an analogue phone line and then: 1. Select 'Options' 2. Page down twice 3. Select 'connect data centre' 4. Select 'upload/download'. Once downloaded, you will need to select the ad, as follows: 1. From the front screen, page down 2. Click on 'Select ad' 3. You'll have 3 options: 'use key pad', '0-none' or '1- your ad . Your ad may be called ERA, return address or your company name. If you can t find the ad plate after you ve completed a download, this may be because: 1. Your equipment is defaulted to 'no' ad plate. Go into ad plates and select the option below 'none'. 2. Your ad plate may not be ready. Call 08705 252525 Option 1 to check the status of your ad plate. Q9. I would like to upgrade my existing equipment, who do I need to contact to arrange this Call 08705 252525, select Option 2 (sales enquiries) followed by Option 1 (product enquiries), and a Sales Representative will give you a call back within 24-48 hours to discuss your requirements. Q10. I ve recently upgraded my leased equipment, what do I need to do to return my old PB equipment to you You ll find everything you need to arrange the collection of your old leased Pitney Bowes equipment in an envelope marked Instructions for return of old equipment , which is located within the equipment box. If you didn t receive this, please contact 01279 753276 and a collection form will be sent to you, along with the labels you ll require. Self-install equipment Package up your old equipment, as detailed within the envelope, and complete and fax back the Collection Request form to the number given. Our Collections Team will then arrange for a courier to collect the equipment. If you are returning an old franking machine, any unused postage will be transferred back to your Postage by Phone account after Pitney Bowes picks it up, and it is decommissioned by us and the Royal Mail. Postage Refill Q1. Is it possible to add postage to my meter outside of normal office hours Q2. How do I check the postage balance on my meter Q3. Is there a way to listen to the Setting Number again if I missed it Q4. When I m in the automated postage refill system, is there a way I can be transferred through to an advisor Q5. Can I change the monthly billing date on my Purchase Power^SM account Q6. Can I increase my credit limit on my Purchase Power^SM account Q7. I don t want any unauthorised people to add postage to the meter, how can I control this Q8. I pay for my postage in advance, why can t I refill my meter even though I ve paid my bill Q9. My equipment will not add postage to the meter, why is this Q10. How do I know if I have an analogue telephone line for my franking equipment Q11. Can I access my invoices online Q1. Is it possible to add postage to my meter outside of normal office hours Yes, you can access the automated Postage by Phone system direct by calling 01279 641000 and selecting 555 to add postage. You are able to refill through this automated system on Monday-Saturday, between 7am-8pm (excluding Christmas Day). Customer support is only available during normal working hours if you encounter any problems (Monday-Friday, between 8.30am-6pm, excluding public holidays). Q2. How do I check the postage balance on my meter Payment in Arrears: You can check how much credit you have remaining on your Purchase Power^SM account as follows: If you refill with a modem connection: 1. Select the 'Add Postage', 'Refill' or 'Funds' key (depending on model) 2. Select 'Check PBP-Balance' or for PersonalPost and DM200 / DM300 Series equipment enter a ' .00' postage refill. If you refill without a modem connection: call 01279 641000 and selecting 999 to check the value of your balance. Payment in Advance: You can check the balance of your Postage by Phone account as follows: 1. Select the Add Postage , Refill or Funds key (depending on model) 2. Select Check PBP Balance or for PersonalPost and DM200TM/DM300TM Series equipment enter a 0.00 postage refill Back to top Q3. Is there a way to listen to the Setting Number again if I missed it Yes, just press 7* after the number and it will be repeated. Q4. When I m in the automated postage refill system, is there a way I can be transferred through to an advisor Yes, just press 0* and you will be transferred to a customer advisor. Q5. Can I change the monthly billing date on my Purchase Power^SM account Yes. Just call a Purchase Power^SM agent on 08705 252525, Option 4 (Billing) and we can arrange for your billing date to be changed to one that is more convenient for you. Q6. Can I increase my credit limit on my Purchase Power^SM account Call a Purchase Power agent on 08705 252525, Option 4 (Billing), who will be able to advise you. Q7. I don t want any unauthorised people to add postage to the meter, how can I control this You can protect either this option or the entire equipment by activating the password protection facility or locking it with a key (depending on the model). Please refer to your user guide for information. Lost your user guide Download a copy here Q8. I pay for my postage in advance, why can t I refill my meter even though I ve paid my bill All payments need to be cleared before funds are available. BACS payments take 2 days to clear and should be accompanied by a remittance advice. Payments received without a remittance advice may take longer to clear. Direct Debit payments take 3-4 days and cheque payments take 3 days to clear. If you don t have any funds available in your Postage by Phone Account, and wish to refill, you may be allowed an advance. These advances are subject to charges, so please ask your Postage by Phone operator for further information. Q9. My equipment will not add postage to the meter, why is this The most typical reasons are: 1. You are not connected to an analogue line The following equipment require a telephone line in order to enable postage to be added to the meter: PersonalPost E725/726, DM50 /DM55 /DM100 / DM200 / DM300 / DM400 / DM500 / DM800 /DM900 /DM1000 Series. Ideally, you need to provide a dedicated ANALOGUE telephone line, which should not have any blocks on numbers e.g. 08 numbers. You should be able to hear a dialing tone when you lift the receiver. For further information, see question: How do I know if I have an analogue telephone line for my franking equipment 2. You have no funds in your account To pay for postage in advance, you will need to have paid your Proforma invoice to give you funds from which to draw. Please contact 08705 252525 Option 1 followed by Option 2 to arrange a funds transfer. 3. Your billing account has not been processed. To pay for postage in arrears, a Purchase Power^SM account will need to be set up. Please contact 08705 252525 Option 1 followed by option 2 to speak to an advisor. Q10. How do I know if I have an analogue telephone line for my franking equipment Generally telephone lines supplied by British Telecom and most cable companies are analogue. Similar to the one you have at home. You may see a label or inscription giving the BABT Ringer Equivalence Number (REN) on the bottom of the phone. Most fax machines, credit card readers or modems work from an analogue line. You can use the splitter supplied. If you are still unsure, contact your telephone line provider or switchboard manufacturer. They should be able to advise what type of line you have. Your IT Department/Local Network Administrator may also be able to configure an analogue line for you. Q11. Can I access my invoices online Yes, but only if you pay for postage using the Purchase Power^SM payment facility. As part of this facility, you have online access to your Purchase Power^SM account where you can view your most recent invoices, download them as a pdf or transfer them into a working spreadsheet. To find out more about Purchase Power^SM online, Forex Forex Trading Forex . Service and Repair Q1. I have a fault on my equipment, how long will it take to get it fixed Q2. There have been a number of staff changes and I need some training for new staff on my Pitney Bowes equipment, can this be arranged Q3. How long will the training take Q1. I have a fault on my equipment, how long will it take to get it fixed Where possible, we will try to answer your questions over the telephone to minimise the amount of disruption and downtime caused by any difficulties. If the fault cannot be fixed over the telephone, an engineer will be dispatched to take a closer look. Response time will depend on your maintenance/service plan: PBSelect On average our target response time is next day, subject to level of demand. PBSelect Plus On average we ll respond within 6 hours, subject to level of demand, as well as cover the cost of all parts. For further information on what your maintenance/service agreement includes, click here Q2. There have been a number of staff changes and I need some training for new staff on my Pitney Bowes equipment, can this be arranged Yes this can easily be arranged. If you have our PB Select Plus service plan this training is included in the price of this plan. Alternatively, call one of our service advisors on 08705 252525, Option 3 (service) for a quote. Q3. How long will the training take Training will take place during installation and will last several hours, depending on the complexity of your equipment. Home | About Us | Contact | Site Map | Pitney Bowes Ireland | Pitney Bowes Worldwide | Legal Privacy statements Pitney Bowes Limited: Registered Office: The Pinnacles, Harlow, Essex, CM19 5BD, Registered in England No: 182037. Pitney Bowes UK - FAQs Value Added Services Frequently Asked Questions Value Added Services Value Added Services Q1. What is the difference between ValueMAX ^SM and a Maintenance/Service Agreement Q2. How do I initiate the replacement of my equipment through ValueMAX^SM Q3. What does my Maintenance/Service Agreement cover Q1. What is the difference between ValueMAX^SM and a Maintenance/Service Agreement If you have a Maintenance/Service Agreement on your equipment, this will cover the cost of servicing your equipment. In other words, if your equipment breaks down, Pitney Bowes will fix or replace it. It will not cover you for the damage to or loss, theft or destruction of that equipment; that is what ValueMAX ^SM provides. Q2. How do I initiate the replacement of my equipment through ValueMAX^SM The process is easy. Simply call Pitney Bowes on 08705 252525, select Option 4, and one of our trained representatives from the Customer Services Team will ensure your equipment is repaired or replaced quickly and hassle free. You will not have to pay any delivery, repair or reinstallation/installation fees, any excesses, or incur any adjustment allowances for the age of the equipment. Q3. What does my Maintenance/Service Agreement cover Details of maintenance/service agreements are available online. Just Forex Forex Trading Forex Back to top Home | About Us | Contact | Site Map | Pitney Bowes Ireland | Pitney Bowes Worldwide | Legal Privacy statements Pitney Bowes UK - Guide to your Purchase PowerSM online account Fact Sheets Guide to your Purchase Power^SM online account

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Online Billing (for franking machine customers only) Guide to your Purchase Power^SM online account It is now easier than ever to manage your Purchase Power^SM account with our online Purchase Power^SM service. This guide will help you understand and take advantage of this service, by explaining: What is Purchase Power^SM Setting up your online account Features of your online Purchase Power^SM account Answers to FAQs What is PurchasePower^SM Purchase Power^SM is a service that allows you to pay for your postage in arrears. We ll send you just one single monthly invoice itemising all your refills, no matter how many times or how much you refill your meter (up to an agreed credit limit). As well as paying for postage in arrears, our Purchase Power^SM payment facility also provides you with a wide range of additional benefits: Bullet Point You can choose to put all your consumable supplies and service charges on your Purchase Power^SM account, consolidating all your multiple bill transactions into one single itemised invoice. You can even include more that one meter on the same account. After each purchase you will receive a VAT invoice for your records, which will then be consolidated onto your monthly invoice. Bullet Point You can manage your Purchase Power^SM account online. This online Purchase Power^SM facility will enable you to view your most recent invoices, download them as a pdf or transfer them into a working spreadsheet, to help you effectively manage your budgets. Bullet Point You can choose to pay as much or as little off your balance as you wish. If you choose to pay off all your balance every time, the service will only cost you the refilling fee. If you only want to pay off a portion of the balance for all your refills and purchases, you can make a minimum payment within 25 days and defer the remainder (see terms and conditions for details). Diagram showing how Purchase Power works Further information on Purchase Power^SM is contained within the guide entitled Guide to topping up your postage with payment in arrears . Want to join Purchase Power^SM Forex Forex Trading Forex for further details . Back to top Features of your online Purchase Power^SM account Once you have access to your online Purchase Power^SM account, located at www.purchasepower.pitneybowes.co.uk, you will be able to: Bullet Point View the latest Purchase Power^SM invoices Each online invoice will show the date, description and amount of all the transactions you made during that payment period, such as postage refills and consumable purchases, as well as the total payable. View enlarged image Bullet Point Download your invoices as a pdf If you want additional copies of your Purchase Power^SM invoice, or have mislaid previous invoices, you can download copies direct from your online account. Please note that you will need Adobe Acrobat to download these invoices. Bullet Point Download your invoices into a spreadsheet To help you manage your budgets effectively, you can download your Purchase Power^SM invoices into a spreadsheet. This will enable you to group your transactions by whatever means you require. For example, if you have multiple meters on your account, you can group your transactions by meter number so that you can calculate expenditure for each meter per month. Bullet Point Request electronic invoices only Instead of receiving paper copies of your invoice each month, you can request an electronic copy sent direct to your online account. Once a new invoice has been added, you ll receive an email notifying you that it is available. Bullet Point Search for transactions through the search facility You ll also have the benefit of being able to conduct a search on your previous Purchase Power^SM invoices in order to find a specific transaction type or amount. Setting up your online account To set up your online Purchase Power^SM account, just Forex Forex Trading Forex and fill out the registration form. You will be asked to input your account number (which can be found in the top left-hand corner of your Purchase Power^SM invoice and starts 6335), an invoice number and your email address. Shortly after you have registered we will send you an email to confirm your password. This password can then be changed using the Change Password facility located within your online account. Answers to frequently asked questions 1. Can I change my monthly billing date Yes. Just call a Purchase Power^SM agent on 08705 252525, Option 4 (Billing) and we can arrange to change the date to one that is more convenient for you. 2. How do I change my online Purchase Power^SM password There is a facility to change your password on your online account. Click on the option Change Password and follow the instructions. 3. I ve forgotten the password for my online Purchase Power^SM, how do I reset it Passwords can be reset through the Account Log-in page at www.purchasepower.pitneybowes.co.uk. Click on the link that states If you have forgotten your password please Forex Forex Trading Forex . A password will be sent by email shortly afterwards. 4. How can I increase my credit limit Call a Purchase Power^SM agent on 08705 252525, Option 4 (Billing), who will be able to advise you. Need more information Further information on Purchase Power^SM is available within the guide entitled Guide to topping up your postage with payment in arrears . Alternatively, call our dedicated support team on 08705 252525, Option 4 (Billing) Home | About Us | Contact | Site Map | Pitney Bowes Ireland | Pitney Bowes Worldwide | Legal Privacy statements Pitney Bowes UK - Have Your Say Customer Survey Welcome Have Your Say Have Your Say Thank you for taking the time to give us feedback on our new Welcome Pack and Website. These questions should take just a few minuted to complete and are about your experiences of the welcome pack and website. Once you ve completed them, please click on the submit button at the bottom of this page. Your responses will be completely confidential. 1. What were your goals for visiting the Welcome Website today Please select all that apply. I wanted information relating to the set up of my equipment. I wanted information relating to looking after my equipment. I m just browsing. Directed to by Welcome Pack . Other, please specify. Excellent Excellent Excellent Excellent Excellent How would you rate us on your Welcome Experience 2a. The ease with which you were able to find the information on the Welcome website that you required. 2b. The ease with which you were able to find the information in the monebaggasse